Complete Guide: How To Start And Operate Fulfillment On Burgerprints

I. Overview of the Main Functions of a BurgerPrints Account

BurgerPrints is a platform that supports Print On Demand (POD) business with key features such as product creation, order management, sales channel integration, and shipping tracking. Before diving into the details of using the BurgerPrints platform, let’s go over the essential functions that an account on the system can perform.

There are two ways to use a BurgerPrints account:

• • Create and sync products from BurgerPrints to your sales channel: Find detailed setup guides for each sales channel in the Integrations section under BurgerPrints’ Helpdesk.
  • Create/import/send orders to BurgerPrints for fulfillment: If you have a new order, the next step is to ensure it is processed, packed, and delivered to the customer on time. The guide in the Orders & Fulfillment section will help you complete this process.

II. Creating a Free BurgerPrints Account

To start using the fulfillment service, you need to set up a Fulfillment account on BurgerPrints. Follow these steps to create an account:

Step 1: Access the Dashboard BurgerPrints

Step 2: Log into the system

Option 1: Log in directly using your Gmail account.

• • Sign in with your existing Google account or register a new account on the BurgerPrints system by clicking Sign up.

Option 2: Create a new account directly on the system.

• • Enter your registration email and click Sign up. Next, enter and confirm your password, then click Continue.

• • After that, the system will send a verification code to your registered email. Enter the code and click Submit. You now have an account on the BurgerPrints system.

Step 3: Explore the System

To better assist you, we will conduct a short survey right after you successfully register an account. Please provide us with some information so we can send you relevant updates and offers.

III. Integrating Sales Channels

To process orders automatically and efficiently, you can sync your store with the BurgerPrints system. Alternatively, you can manually upload orders via CSV or create them directly in your BurgerPrints account. BurgerPrints supports integration with major platforms such as Shopify, Etsy, WooCommerce, eBay, TikTok Shop, Walmart, and Amazon,… with more integrations in development.

Connecting your online store enables easy synchronization of sold products and order processing information. It also allows for seamless order tracking and sales performance management directly on the BurgerPrints system.

Below are the integration guides for connecting your online store to the BurgerPrints order processing system:

• • Connect Etsy store with BurgerPrints
  • Connect Amazon store with BurgerPrints
  • Connect TikTok Shop with BurgerPrints
  • Connect Shopify store with BurgerPrints
  • Connect WooCommerce store with BurgerPrints
  • Connect Walmart store with BurgerPrints

Once the integration setup is complete, you can automatically sync orders from your store to BurgerPrints or create and sync products from BurgerPrints to the connected stores.

IV. Creating Designs and Mockups

To ensure optimal print quality, your design must meet BurgerPrints’ technical standards regarding size, resolution, and file format. The details are as follows:

Design Standards for Printed Apparel Products

• • File size options: 4800×5400 | 2100×2400 | 4200×4800 (recommended) | 2400×3200 | 2800×3200 | 4500×5400 | 2400×3197 | 4050×4650 | 3000×4000 | 4500×5000 | 3600×4795 | 4050×4050 | 3600×4800 | 4500×5100 pixels (Width × Height)
  • Resolution: 300 DPI
  • File formats: JPEG, PNG

Notes:

• • The print area for some pocketed garments (e.g., front of Unisex Hoodies, Unisex Zip-up Hoodies, and Kids’ Hoodies/Zip-up Hoodies) affects the actual print size on the front. The appropriate size for this print area is 4200×3000 pixels, 300 DPI.

• • Orders created using the “Create Campaign” feature with this design file will not display the standard print size for pocketed garments. Please use the “Add Custom Product” option or other methods to create orders.

2. Design Standards for All Over Prints Products

For All Over Print (AOP) products, sellers should download the design template here!.

Watch the BurgerPrints tutorial video on how to design using the template here.

3. Design Standards for Sleeve Printing

Design Requirements:

• • Short sleeve printing: 1200×1200 px, 300 DPI
  • Long sleeve printing: 1200×4800 px, 300 DPI
  • Front/Back print (non-pocketed garments): 4200×4800 px, 300 DPI
  • Front print (pocketed garments): 4200×3000 px, 300 DPI
  • Back print (pocketed garments): 4200×4800 px, 300 DPI

File format requirement: PNG

4. Design Standards for DTF Printing

Basic Specifications:

• • Front & Back prints: 4200×4800 px, 300 DPI
  • Short sleeve printing: 1200×1200 px, 300 DPI
  • Long sleeve printing: 1180×3015 px, 300 DPI

Maximum Accepted Size:

• • BurgerPrints accepts designs with a maximum size of 4500×5400 px, 300 DPI for sellers who require larger prints.

Unaccepted Designs:

• • Printing designs that use Smoke effects, lightning effects, or Gradients transitioning from dark to light is not accepted. Reason: After printing, the white adhesive layer underneath will be exposed, affecting the user experience.

Design File Requirements:

• • Background removal must be done carefully to eliminate stray details and unclear elements, ensuring high print quality and avoiding order processing issues.

Handling Orders with Inappropriate Designs:

• • If an order contains a design that falls into the unaccepted category, the Production Standards Review team will notify the seller. The seller can choose to:
    1. Cancel the order
    2. Change the print position to use DTG technology and pay any additional fees if applicable
  • To avoid order delays, sellers should pre-screen their designs to ensure they comply with BurgerPrints’ requirements before submission.

Label Order Support Policy

• • If the received product is defective and a remake request is submitted, BurgerPrints will cover all shipping costs for resending the order to the customer.

To create print-ready files, we highly recommend using the desktop version of Adobe Photoshop, which is widely supported and used internally by BurgerPrints. Other free alternatives such as GIMP, Pixlr, or Photopea can also handle PSD files.

If you have any questions about file preparation, please contact us for assistance.

5. Additional Notes for Design and Order Creation

Preparation Before Creating Orders and Designs:

• • Design: Ensure the design file is properly formatted with the correct size and resolution (300 DPI). Unprepared files may result in printing errors or order delays.
  • or Mode: Use the RGB color mode when designing to match the colors on the Preview. The CMYK color mode may cause color discrepancies when printed if not properly converted.

Important Warnings:

• • Design files or mockups must be saved in .PNG or .JPG format. Other formats are not supported by the system.
  • Use Dropbox, Amazon S3, freeimage.host, or Trello to ensure valid links (ending in .PNG or .JPG).
  • We only accept design and mockup links on Drive with the requirement to open the link publicly and be able to download directly.
  • If an order contains an unaccepted design (e.g., with restricted effects), the BurgerPrints team will notify the seller via ticket in the system. The order will be placed On Hold until the seller responds with a solution (modification or cancellation). Processing will continue only after the seller responds via the ticket.

6. How to View Order Mockups

There are two ways to view order mockups:

• • During order creation: Supported only when using the “Add Custom Product” feature for individual orders.
  • After order creation: Applies to other order methods such as CSV or API.

Orders created under the “Browse Products” section for pre-listed products will have mockups displayed automatically. Read this article for more details.

V. Order Fulfillment and Management

1. Creating an Order

The Order Creation feature of BurgerPrints allows sellers to place orders quickly and efficiently in just a few steps. There are multiple ways to create an order:

1.1. Manual Order Creation

1.1.1. Creating an Order Using “Add Custom Product”

Step 1: Start Creating an Order

• • Log into your account at https://dash.burgerprints.com/.
  • From the BurgerPrints Dashboard, navigate to Orders to begin the fulfillment process.

Step 2: Select the Order Type

On the order creation interface, choose the appropriate order type based on your needs:

• • Create Order: Use the shipping label provided by BurgerPrints. We handle the entire process, from production to shipping.
  • Label Order: Use your own shipping label from a marketplace (e.g., TikTok Shop, Amazon, Walmart). Upload your shipping label and fill in the required details, BurgerPrints will take care of the fulfillment.

Step 3: Add a Custom Product

Go to the order creation interface and select Add Custom Product to begin adding new products.

• • For Create Order, click Add Custom Product directly.

• • For Label Order, upload your shipping label. Currently, BurgerPrints only accepts USPS labels in a 4×6 inch file format.

Select Fulfillment Product Type under Product Info:

Choose the product you want to fulfill. Ensure that the product matches the marketplace and target region for optimal performance:

• • Products with (US) tag → Manufactured in the US, ideal for US shipments.
  • Products with (US Label) tag → Manufactured in the US, requiring a shipping label from platforms like TikTok Shop or Walmart.
  • Products with (EU) tag → Manufactured in the EU/UK, suitable for EU and UK shipments.
  • Products with (CN) tag → Manufactured in China.
  • Products with (India) tag → Manufactured in India.
  • Products with (VN) tag → Manufactured in Vietnam.

• • Select a Fulfillment Center: Choose the appropriate production facility based on your target market to optimize shipping time and costs. Sellers can explore BurgerPrints’ production network to select the most suitable manufacturing center.
  • Adjust product variations, such as color, size, and print position, to meet specific requirements.

Step 4: Upload Design to Product

• • Click Upload to submit your design file. Ensure the file meets BurgerPrints’ requirements regarding size and format.

• • Use the Preview Mockup feature to preview your product with the uploaded design and check the print layout.

• • Tick the “You are solely responsible for your mockup files” checkbox if you want to skip uploading a mockup and take full responsibility for the mockup files you upload.

• • Additionally, if you only have a mockup and need design support from BurgerPrints, you can refer to the Design Assistance service.
  • Once all the required details are entered, click Save to save the order.

After adding the product, go to the Products section and click Quantity to select the number of units you want to produce and view pricing details.

You can:

• • Edit the product by clicking the pencil icon.
  • Delete the product by clicking the trash bin icon.
  • Add one or more new products by clicking Browse Product or Add Custom Product.

Step 5: Enter Shipping Information

Next, in the Shipping Info section, click Edit to enter or modify the recipient’s details. Fill in the recipient’s name, phone number, and delivery address. Double-check the information before clicking Save.

Step 6: Select Production Service

Choose priority production service if available, especially during peak seasons, to speed up order processing.

BurgerPrints currently offers the following Production Services:

• • Standard: Regular production service with normal processing times, suitable for non-urgent orders. Fulfillment time depends on the product type and production center.
  • Priority: Expedited production service for faster processing. Ideal for urgent orders or peak seasons.

Step 7: Select Shipping Service

The system will display available shipping options, along with pricing and estimated delivery time. Choose the method that best fits your budget and needs.

Shipping Method	Product Type	Country	Shipping Carrier	Shipping Time
Economy	Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…)	US	UPS/DHL	4-8 business days
Standard	Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…)	US	USPS	2-5 business days
		EU/UK	Royal Mail, DPD, DHL, Asendia
Express	Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…)	US	USPS	1-3 business days
Priority Express	Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…)	US	USPS	1-2 business days (next-day to 2-day delivery)

Step 8: Assign Order to a Store

Each order is linked to a specific store in the system. BurgerPrints will automatically select the default store, but you can create a new store or move the order to another store if needed.

Step 9: Enter Reference Code

Enter your store’s order reference code in the Reference field for easy tracking and reconciliation between BurgerPrints and your system.

Step 10: Enter IOSS Code (if applicable)

For orders shipped to the EU, an IOSS code is required to avoid duplicate VAT charges. See the detailed IOSS guide [here].

Step 11: Apply Coupon Code (if applicable)

If you have a discount code, enter it in the Coupon field to receive a discount.

Step 12: Save the Order

Click Save to complete the order creation process. Then, proceed with payment to initiate production.

1.2. Creating Orders via CSV File

To create a new order using a CSV file, log in to the BurgerPrints Dash system and follow these steps:

Step 1: Go to the Orders section and click Import.

Step 2: In the Import Order interface, you will see a list of available order platforms.

• • Select the platform for which you want to create an order via CSV.

• • Click Download example CSV to get a sample file.

Fill in the CSV file according to the following guidelines:

Required Information:

• • Name: Order ID.
  • Line-item quantity: Product quantity.
  • Line-item SKU: Product SKU.
  • Shipping Name: Recipient’s name.
  • Shipping Address1: Primary shipping address.
  • Shipping Address2: Secondary shipping address (if applicable).
  • Shipping City: City.
  • Shipping Zip: Postal code.
  • Shipping Country: Country.
  • Design front URL: Front design link.
  • Design back URL: Back design link.
  • Mockup front URL: Front mockup link.
  • Mockup back URL: Back mockup link.
  • Check valid address: Validate shipping address.

CSV File Entry Guidelines:

• • Name: Enter the order ID from your sales platform to ensure synchronization for better management.
  • Orders with multiple products:
    • Each product should be on a separate row.
    • Copy details from the first row for subsequent rows, modifying only the following columns: Line-item quantity, Line-item name, Line-item SKU to group all customer purchases under one order ID.
  • Multiple product orders:
    • All fields must remain the same, except for the columns: Line-item quantity, Line-item name, Line-item SKU, Design front URL, Design back URL, Mockup front URL, Mockup back URL.
    • If some products in the order contain missing or incorrect information, the system will prioritize the complete product information. If no product contains complete information, the order will be marked as Incompleted for further correction.

Step 3: Upload the completed CSV file.

• • Click Import, select the completed CSV file, and click Open to upload it.

• • Once the CSV file is successfully uploaded, go to Import History in the menu or click Check log to access the import history.

• • Pending status means the system is reviewing the file, which usually takes about 30 seconds. Once completed, the status will update to Done.

• • You can review the uploaded CSV file details by clicking its name to check: order creation time, quantity, product names, alerts, and errors (if any).

Step 4: All orders created using the CSV file will be displayed under All Orders.

• • Select one or more orders, then click Pay to complete the payment. Once paid, the order will be sent to production.

1.3. Creating Orders via API

In this guide, we will show you how to create orders using API through the Postman API software.

Step 1: Download and Install Postman.

Go to the official Postman website and download the Postman API software to your computer.

Step 2: Enter the order information in Postman.

After installation, open the Postman software. Enter the order information as detailed in the guide here!

Our documentation provides detailed instructions to make the order creation process via API easier. You will need to enter information such as:

• • Recipient information (name, shipping address, email, phone number, etc.).
  • Design link and Mockup link.

Additionally, you will need to enter the API key from the BurgerPrints system. For details on obtaining your API key, please refer to the guide here!

Step 3: Send the order to BurgerPrints.

After entering all the order information via the API, click Send to submit the request. The Postman system will return the order information, including the order ID. Copy this ID to check the order in the BurgerPrints system.

Check the order approval status in the Import history section.

Step 4: Edit (if necessary) and pay for the order.

• • Go to the All Orders section to edit or pay for the order.
  • Select the order that needs processing and proceed with the next steps to complete it.

If you encounter difficulties or errors during the API order creation process, please contact our Support team for assistance.

General Notes

Sellers can check the order status information in the All Orders section, where:

• • All: Displays all created orders.
  • Incompleted: Orders with errors, missing information, or incomplete.
  • Authorized: Orders confirmed and waiting for payment to continue processing.
  • Unpaid: Orders with complete information but not yet paid.
  • Paid: Orders that have been paid.
  • Processed: Orders being processed for production.
  • Shipped: Orders that have been shipped.
  • Cancelled: Orders canceled at the seller’s request.

Sync Orders

• • Orders from the sales channel will automatically sync after approximately 1 hour when integrated. Please refer to the Integrations Archives section for details on integrating with the sales channel.

Manage Orders

• • To manage orders in the system, go to the Orders section. Here, you can manage and track all created orders and know the status of each order. Read the following article to learn more.

Edit or Cancel Orders

• • To edit or cancel an order, follow the steps in the next article along with important notes on canceling orders.

Order Tracking

• • Use Tracking Management to check shipment via the order number, saving you time and enabling proactive tracking and handling of unexpected situations.
  • To check your order tracking, follow the steps in the next article.

VI. Top-up & Payment

1. Set up Payment Methods

After creating your account, you need to set up a payment method in the system. BurgerPrints offers various payment methods, including B-wallet, Payoneer, PingPong, LianLian, World First, Credit Card,…

Next, you need to top up your B-wallet account in the system to pay for orders that need fulfillment. Multiple payment methods are available, and you can find detailed instructions on how to top up your B-wallet in the guide.

Note: The top-up waiting time will range from 0-24 hours, depending on the payment method.

2. Paying for Orders

Once you have created an order with an Unpaid status, you can proceed to make partial or full payments for the order. To pay, follow these steps:

Step 1: Go to Orders → All Orders, where you will see a list of all orders. To pay for an order, simply hover over the order and click on Pay at the top right corner of the order. Orders marked as “Unpaid” are those that have not been paid yet.

If you want to pay for multiple orders at once, check the box next to the “Order Creation Date” column. Then, click on “Pay” above the “Order ID” column to enter the “Make a Payment” screen and pay for all selected orders.

Step 2: In the Make a Payment screen, you will see the order details and the payment amount. Here, you can delete any orders you do not want to pay for by clicking the trash icon. If you want to complete the payment, click the Pay button to proceed with payment to BurgerPrints.

When you click Pay, the system will ask you again if you are sure you want to place the selected orders. Click Confirm to proceed with payment, and the system will deduct the amount from your B-wallet.

After payment, you will be redirected to the All Orders screen. Your order status will be marked as Paid, indicating that the payment has been completed. At this point, the order will be moved to the production stage.

3. Set up Auto Fulfillment

The Auto Fulfillment feature helps automatically pay for eligible orders in the BurgerPrints system, saving time for Sellers and ensuring a smooth fulfillment process.

Step 1: Log in to your BurgerPrints account. From the dashboard, select Wallet → Auto Fulfillment.

Step 2: Choose one of the two automatic payment modes:

• • Automatic Mode (Automatically): The system will check and automatically pay for eligible orders based on the cycle you select. Time options: 1 hour, 2 hours, 6 hours.
  • Set Time Mode (Set time): You can set a fixed time each day for the system to check and automatically pay for eligible orders. Select the time in 24-hour format (e.g., 00:00, 12:00, 18:30, etc.).

Step 3: After choosing your desired mode, click “Active now” to activate it.

Note:

• • Make sure your B-wallet account has sufficient balance for the system to automatically pay for orders.

• • You can change or turn off Auto Fulfillment at any time in Wallet → Auto Fulfillment.

VII. Ticket Feature

The Ticket feature allows you to submit and manage support requests directly in the BurgerPrints system. With Tickets, you can easily track the processing progress, receive prompt feedback from the support team, and ensure that any issues are resolved efficiently.

Learn more about how to use the Ticket feature here: Ticket Usage Guide.

VIII. Contact Support Team

If you encounter any difficulties while using the service, you can contact the BurgerPrints support team through the following channels:

• • Email: support@burgerprints.com
  • Fanpage: https://www.facebook.com/BurgerPrintsPOD
  • Live Chat on the Website/Dashboard
  • Personal Support Team (Account Manager)

Don’t hesitate to reach out to the BurgerPrints support team whenever you need assistance! We are always ready to assist you and help ensure your orders run smoothly.