Frequently Asked Questions
I. For Customer
1. What is the shipping cost?
Shipping for the US:
- Custom Apparel:
- Most items are $4.99 for the first item + $1.99 for each additional item.
- Hoodies, zip hoodies, sweatshirts, long sleeves are $6.99 for one item + $2.99 for each additional item.
- All Over Prints Apparel:
- T-shirts, tank-tops are $4.99 for one item + $2.99 for each additional item.
- Others are $6.99 for the first item + $4.99 for each additional item.
- Blankets, hooded blanket: $6.99 for the first item + $4.99 for each additional item.
- Leggings: $4.99 for the first item + $2.99 for each additional item.
- Decorations: $5.5 for the first item + $5.5 for each additional item. Please note that heavier items may be charged a higher rate.
- Phone cases: $4.99 for the first item + $1.99 for each additional item.
- Mugs: $5.99 for the first item + $3.99 for each additional item.
- Posters: $4.99 for the first item + $1.99 for each additional item.
- Leather products: $6.99 for the first item + $4.99 for each additional item.
International shipping*:
- International shipping for Custom Apparel: most items are $7.99 for the first item + $1.99 for each additional item. Please note that hoodies and heavier items may be charged a higher rate.
- International shipping for All Over Prints Apparel:
- T-shirts, tank-tops are $6.99 for one item + $2.99 for each additional item.
- Others are $8.99 for the first item + $4.99 for each additional item.
- Blankets, hooded blanket: $8.99 for the first item + $4.99 for each additional item.
- Leggings: $6.99 for the first item + $2.99 for each additional item.
- Decorations: $5.5 for the first item + $5.5 for each additional item. Please note that heavier items may be charged a higher rate.
- Phone cases: $7.99 for the first item + $1.99 for each additional item.
- Mugs: $7.99 for the first item + $3.99 for each additional item.
- Posters: $7.99 for the first item + $3.99 for each additional item.
* Please note that shipping to some special locations may be charged higher shipping costs
All prices are in USD.
2. How long will it take to ship my order?
Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-21 business days.
International orders may take an additional 1-2 weeks.
Please note that delays with the carrier may occur that fall beyond our control.
3. Size Guide
Please check the sizing guide for all of the sizing information on different brands and products here.
4. What is the status of my order?
You can keep track of your order here.
5. My orders is past the estimated delivery time.
Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-21 business days. International orders may take an additional 1-2 weeks.
If your order has not arrived within the times stated above, please contact customer service here.
You can keep track of your order at any time here.
6. Why is my tracking information not working?
Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.
If you placed your order over 21 days ago and your tracking information is still not available please contact customer support here.
Be sure to have your order number and email that was used to make the purchase when contacting our support.
7. Changes to order.
Because orders are custom made and printed on demand, we offer order changes for 24 hours. If your order is eligible you can request changes here.
8. Order cancellation.
Due to the orders being custom made design, we offer order cancellations for 24 hours after the order has been placed. If your order qualifies you can request cancellation here.
9. Refund or Exchange.
If your item is missing, materially defective, or is incorrect please contact us here.
If you would like further information on our Refund or Exchange policy, it can be found here.
10. Didn't Receive Confirmation Email.
When an order is placed we immediately email you your receipt. This email (the confirmation email) also contains your order details.
If you did not receive your confirmation email please follow these steps:
- Check your spam folder and other email accounts, especially if you checked out with PayPal.
- If these don't work, please click here and contact us.
11. How do I contact customer support?
We are glad to answer any questions that you may have, please contact customer support here.
12. What's product material?
- Gildan Adult Heavy Cotton™ 5.3 oz. T-Shirt
- 100% preshrunk cotton
- Seamless rib at neck
- Taped shoulder-to-shoulder
- Double-needle stitching throughout
- Tear-away label
- 7/8" collar
- Classic fit-Unisex
- 360 degree All-Over-Print made by using dye- sublimation technology
- Design will not fade, crack, flack or peal
- Made from a 85% polyester and 15% spandex blend
- Handmade using a cut and sow technique
- Printed in the P.R.C
Note: Actual colors may differ due to light and display setting of customer computer screens. May have a 2-3 cm variance in deign placement.
3D Clothing- 360 degree All-Over-Print made by using dye- sublimation technology
- Design will not fade, crack, flack or peal
- Made from a 95% polyester and 5% spandex blend
- Available Products
- Tee shirt
- Long sleeve shirt
- Sweatshirt
- Hoodie
- FULL ZIP hoodie with front pockets
- Handmade using a cut and sow technique
- Printed in the P.R.C
Note: Actual colors may differ due to light and display setting of customer computer screens. May have a 2-3 cm variance in deign placement.
3D Kid Clothing- 360-degree All-Over-Print made by using dye- sublimation technology. Made by high quality fleece, completely resistant to shrinking and wrinkling. Ultra-soft premium fabric (100% Microfiber Fleece) printed outside, inside is colored white with fuzzy fleece for warmth
- Machine wash cold, tumble dry on low heat. Avoid direct heat. Do not use bleach
- Design Features: Full zip-up hoodies with pockets on both front sides, plus velvet inside enough material warm your arms; Drawstring hoodie; Sweatshirt; Fashion shirt, Long sleeve hoodie
- 360-Degree 3d digital printing in back, front and hood; Stylish and attractive; Using dye-sublimation technology, without ever fading, cracking, peeling or flaking
- Because of lighting and display, there will be a little color difference, please understand
- Please allow 2-3 cm differs due to manual measurement
- Printed in the P.R.C
- Gildan Adult Heavy Cotton™ 5.3 oz. Long-Sleeve T-Shirt
- 100% preshrunk cotton
- Double-needle stitching throughout
- Seamless rib at neck
- Taped shoulder-to-shoulder
- Ribbed cuffs
- Made with 100% ultra soft microfiber fleece, print side
- Underside is lined with added fleece layer
- Double-needle stitching throughout
- Shrink-resistant fabric
- Printed in the P.R.C
- Gildan Adult Heavy Blend™ 8 oz., 50/50 Hood
- Pill-resistant air jet yarn
- Double-needle stitching throughout
- Double-lined hood
- Pouch pocket; matching drawcord
- 1x1 ribbed cuffs and waistband with spandex
- Next Level Ladies' Made in USA Boyfriend T-Shirt
- 4.3 oz.,100% combed ring-spun cotton fine jersey
- Fabric laundered for reduced shrinkage
- 1x1 baby rib-knit set-in collar
- Tear-away label
- Made in USA
- Sideseamed
- Bella + Canvas Unisex Jersey Tank
- 4.2 oz., 100% combed and ringspun cotton
- Unisex sizing; retail fit; sideseamed
- Tear-away label
II. For Seller
1. How to
- Register for seller account
- You can visit https://pro.burgerprints.com/ to register for seller account. After your applicant has been submitted, it will take into review progress which normally take up to 48 hours. We will then reply you to your registered email regarding the result of the review process.
- Upload an art
To upload an art, please follow below steps:
- Login to your seller account.
- Select “NEW CAMPAIGN” at the top right from your dashboard.
- The editor show up. Please click to “UPLOAD” button on the left panel to start uploading the art.
- We allow JPG, PNG and EPS upload but highly recommend EPS as EPS file will give us the best quality when printing.
- Launching campaign
- After uploading the art, you will be able to select color, base type (product) to the campaign.
- You will move next to “Pricing” step which will allow you to set selling price and expectation for campaign to calculate revenue.
- The last step should be campaign launching. In this step you will be required to input campaign information, add pixel for FB, Google tag manager…
- Click “LAUNCH” button then this campaign will be on air. We will then redirect you to the landing page of this campaign.
- Add a product to campaign
- You can add product to campaign while you are creating campaign or after it’s created. On the right panel of the editor, you can see available bases (products) which you can add to your campaign. Simply click one of the base you want to try with the art, then click “Add” button once you like the try. The base/ product has been added to your campaign.
- Select colour for product
- To select colour for the product/ base, simply click “+” button on the left panel corresponding with base/ product you want to add, then select colour before click to “Submit” button. All done.
- Create a store
- To create a store to locate all your campaign in one place, from your Dashboard, please click to Avatar icon on the top right corner of the screen, then select “Store Fronts” from drop down list.
- It will then take you to the Store Front creation process. Follow instruction to finalize your store there.
- Check report
- Your report will be very easily accessible from Dashboard. From this dashboard you can see the overview of all campaign, which is your best performing campaign, where your buyers come from, how about your conversion rate and so on. If you want to see campaign report, simply click to “Campaign” on the navigation bar.
- We have many segmentations show on the top navigation bar, simply click onto each segment to see data.
- If you want to see detail report for some particular campaign, please click to the campaign name, then point to navigation bar and click report. This will load your report into detail window.
- You can also combine your custom report by using “Grouping” function.
- Add pixel
- You can add pixel for FB or Google tag manager for Adwords/ Analytics during your campaign creation process or in the setting sections.
- If you are in campaign creation process, it will allow you to add pixel/ tag manager scripts at LAUNCHING step. You just need to add the ID to the textbox then our system will do the rest.
- You can also access “Setting” section, then choose “Pixel” to add it here.
- Set up custom domain
- Check account balance
- To check your revenue balance, from your Dashboard, please click to Avatar icon on the top right corner of the screen, then select “Pay Out” from drop down list. It will then take you to the screen where all the transaction is being listed.
- Get paid
- In Account balance screen, you can request withdrawal by clicking to “Withdrawal funds”. For this function to work, please note that you need to fill your Billing information first.
- Close account
2. When I can request for payment?
You can request payment any time after 24 hours from your customer paid the bill.
3. How the payment should go?
The payment will go to the bank account/ or any payment gateway account you put in Billing Information.
4. What is the tax I have to pay?
5. What if I want to get paid in other currency?
Please contact us for support regarding this. By default, we pay you in US Dollar.
6. What should I do to secure my account?
- You can secure your account by using Two Step verification.
- Access this setup by visiting “Setting” section, then choose Two Step Verification and follow the instruction.
7. Can I add my team member to the account?
Yes, you can. Access this by visiting “Setting”, then choose “Team setting” section. From there you can add your team member. Please check the permission of each roles carefully as it will affect the data shown to each of them.
8. How to contact Affiliate Manager in case I need help?
You will have dedicated Affiliate Manager but in case you don’t remember their contact, simply email your concern to seller@burgerprints.com and we will sort this out for you.
9. What is a takedown request?
If someone claims that his or her intellectual property is being infringed upon, we may ask that you resolve the complaint with the person making the claim. If you fail to contact that person or fail to resolve the complaint, BurgerPrints can stop the campaign. Multiple complaints may lead to a ban from our site.