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Guide to Editing or Cancelling Orders

Wednesday March 15th, 2023
Wednesday May 21st, 2025

If you need to edit or cancel an order that has already been placed, please follow the instructions below and take note of some important points during the process.

1. Editing a Placed Order

Step 1: Access the system, go to the All Orders interface, select the order you wish to edit and click Edit.

Step 2: When you hover over the order area, a toolbar will appear on the right side of the screen. Click Edit to open the editing interface.

Step 3: Once in the editing interface, you can modify the order information just like when creating a new order. After completing your changes, click Save to update the information.

Important Notes:

  • For Unpaid orders, you can edit all information in the order.
  • For orders that are Paid but Unfulfilled, you can only edit the shipping information, but cannot change the destination country.
  • For orders in the Paid and Scheduled or Fulfilled status, the system does not allow any edits to the order.

2. Cancelling an Order

Step 1: On the All Orders interface, if the order is still in Unpaid status, you can select one or multiple orders and click Delete.

Step 2: The system will display a confirmation message. Click Confirm if you are sure you want to cancel the order.

Step 3:

  • For Paid orders, you have a 2-hour window from the time of ordering to cancel without incurring any fees.
  • After 2 hours, if the order has already entered the production process, you will need to contact the Support Team to request a cancellation. If the order has not been produced yet, you can still cancel without any fees.
  • Orders that have already been shipped cannot be canceled.

3. Requesting a Refund

To request a refund, you can either contact the support team directly or submit a refund request within the system.

How to do it:

  • Click on the order ID or select Edit on the order, then click Refund at the top right corner of the interface.
  • Click Confirm to submit your request. 

The system will then display the message: “Your request has been successfully sent to our support team. The Support Team will assist with your request as quickly as possible.”

If you encounter any difficulties during the order editing/cancellation process or need additional support, please contact the Customer Support Team via email, live chat, or submit a request directly within the system.

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