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Guide to Editing or Cancelling Orders

Wednesday March 15th, 2023
Thursday October 16th, 2025

If you need to edit or cancel an order that has already been placed, please follow the instructions below and take note of some important points during the process.

1. Editing a Placed Order

Step 1: Access the system, go to the All Orders interface, select the order you wish to edit and click Edit.

Step 2: When you hover over the order area, a toolbar will appear on the right side of the screen. Click Edit to open the editing interface.

Step 3: Once in the editing interface, you can modify the order information just like when creating a new order. After completing your changes, click Save to update the information.

Important Notes:

    • For Unpaid orders, you can edit all information in the order.
    • For orders that have been paid but not yet produced (Paid and Unfulfilled), you can only edit the shipping information but cannot change the destination country. In this case, the Seller can use BurgerPrints’ Ticket feature to get the fastest and most accurate support.
    • For orders in the Paid and Scheduled or Fulfilled status, the system does not allow any edits to the order.

2. Cancelling an Order

Step 1: On the All Orders interface, if the order is still in Unpaid status, you can select one or multiple orders and click Delete.

Step 2: The system will display a confirmation message. Click Confirm if you are sure you want to cancel the order.

Step 3:

    • For Paid orders, you have 30 minutes from the time the order is placed to cancel it free of charge.
    • After 30 minutes, if the order has already entered production, you’ll need to create a Ticket to request cancellation. If production hasn’t started yet, you can still cancel without any fee.
    • Orders that have already been shipped cannot be canceled.

3. Requesting a Refund

To request a refund, you’ll need to create a Ticket directly in the system.

How to do it:

    • Click on the order ID or select edit order, then choose Create Ticket and follow the detailed instructions for each specific case here.
    • Click Confirm to submit your request. After that, the system will display the message: “Ticket added successfully. Thank you for submitting your ticket. We have recorded the information and will respond to you as soon as possible.”

If you encounter any difficulties during the order editing/cancellation process or need additional support, please contact the Customer Support Team via email, live chat, or submit a request directly within the system.