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Guide to Creating, Importing, Exporting, Syncing, Copying, and Managing Orders on BurgerPrints

Wednesday May 21st, 2025
Thursday July 24th, 2025

BurgerPrints provides sellers with a comprehensive set of tools and methods to support optimal order creation, management, and fulfillment. In this guide, we will walk you through key operations such as creating new orders, importing/exporting, syncing, copying and managing orders within the system.

1. Creating a New Order on BurgerPrints

Currently, BurgerPrints offers five methods for users to create new orders on the platform. These methods include:

1.1. Creating an Order Using “Add Custom Product”

Step 1: Start Creating an Order

Step 2: Select the Order Type

On the order creation interface, choose the appropriate order type based on your needs:

    • Create Order: Use the shipping label provided by BurgerPrints. We handle the entire process, from production to shipping.
    • Label Order: Use your own shipping label from a marketplace (e.g., TikTok Shop, Amazon, Walmart). Upload your shipping label and fill in the required details, BurgerPrints will take care of the fulfillment.

Step 3: Add a Custom Product

Go to the order creation interface and select Add Custom Product to begin adding new products.

    • For Create Order, click Add Custom Product directly.

    • For Label Order, upload your shipping label. Currently, BurgerPrints only accepts USPS labels in a 4×6 inch file format.

Select Fulfillment Product Type under Product Info:

Choose the product you want to fulfill. Ensure that the product matches the marketplace and target region for optimal performance:

    • Products with (US) tag → Manufactured in the US, ideal for US shipments.
    • Products with (US Label) tag → Manufactured in the US, requiring a shipping label from platforms like TikTok Shop or Walmart.
    • Products with (EU) tag → Manufactured in the EU/UK, suitable for EU and UK shipments.
    • Products with (CN) tag → Manufactured in China.
    • Products with (India) tag → Manufactured in India.
    • Products with (VN) tag → Manufactured in Vietnam.

    • Select a Fulfillment Center: Choose the appropriate production facility based on your target market to optimize shipping time and costs. Sellers can explore BurgerPrints’ production network to select the most suitable manufacturing center.
    • Adjust product variations, such as color, size, and print position, to meet specific requirements.

Step 4: Upload Design to Product

    • Click Upload to submit your design file. Ensure the file meets BurgerPrints’ requirements regarding size and format.

    • Use the Preview Mockup feature to preview your product with the uploaded design and check the print layout.
    • Tick the “You are solely responsible for your mockup files” checkbox if you want to skip uploading a mockup and take full responsibility for the mockup files you upload.

    • Additionally, if you only have a mockup and need design support from BurgerPrints, you can refer to the Design Assistance service.
    • Once all the required details are entered, click Save to save the order.

After adding the product, go to the Products section and click Quantity to select the number of units you want to produce and view pricing details.

You can:

    • Edit the product by clicking the pencil icon.
    • Delete the product by clicking the trash bin icon.
    • Add one or more new products by clicking Browse Product or Add Custom Product.

Step 5: Enter Shipping Information

Next, in the Shipping Info section, click Edit to enter or modify the recipient’s details. Fill in the recipient’s name, phone number, and delivery address. Double-check the information before clicking Save.

Step 6: Select Production Service

Choose priority production service if available, especially during peak seasons, to speed up order processing.

BurgerPrints currently offers the following Production Services:

    • Standard: Regular production service with normal processing times, suitable for non-urgent orders. Fulfillment time depends on the product type and production center.
    • Priority: Expedited production service for faster processing. Ideal for urgent orders or peak seasons.

Step 7: Select Shipping Service

The system will display available shipping options, along with pricing and estimated delivery time. Choose the method that best fits your budget and needs.

Shipping Method Product Type Country Shipping Carrier Shipping Time
Economy Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…) US UPS/DHL 4-8 business days
Standard Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…) US USPS 2-5 business days
EU/UK Royal Mail, DPD, DHL, Asendia
Express Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…) US USPS 1-3 business days
Priority Express Lightweight (T-Shirt, Long sleeve,…), Heavyweight (Sweatshirt, Hoodie,…) US USPS 1-2 business days (next-day to 2-day delivery)

Step 8: Assign Order to a Store

Each order is linked to a specific store in the system. BurgerPrints will automatically select the default store, but you can create a new store or move the order to another store if needed.

Step 9: Enter Reference Code

Enter your store’s order reference code in the Reference field for easy tracking and reconciliation between BurgerPrints and your system.

Step 10: Enter IOSS Code (if applicable)

For orders shipped to the EU, an IOSS code is required to avoid duplicate VAT charges. See the detailed IOSS guide [here].

Step 11: Apply Coupon Code (if applicable)

If you have a discount code, enter it in the Coupon field to receive a discount.

Step 12: Save the Order

Click Save to complete the order creation process. Then, proceed with payment to initiate production.

1.2. Creating an Order Using “Browse Product”

This method is for sellers who have already created products on BurgerPrints. Refer to the product creation guide for more.

Step 1: Go to https://dash.burgerprints.com/ 

Step 2: From the Dashboard, go to Orders >> Create Order

On the Create Order screen, click Browse Product to add an existing product from your product list.

In the Browse Product interface, select the desired product by clicking on it.

You can customize the following:

    • Base: Select product type.
    • Location: Choose a production facility.
    • Color: Select color.
    • Size: Choose size.
    • Quantity: Enter the number of units.

Click Add product to order to include it.

Step 3: Follow the same steps as Step 5 in Method 1 to complete the process.

After completing the order, you will be redirected to the All Orders section.

Step 4: To finalize fulfillment, go to All Product, select one or more orders, then click Pay to complete the transaction.

1.3. Creating an Order via CSV File

To create a new order using a CSV file, log in to the BurgerPrints Dash system and follow these steps:

Step 1: Go to the Orders section and click Import.

Step 2: In the Import Order interface, you will see a list of available order platforms.

    • Select the platform for which you want to create an order via CSV.

    • Click Download example CSV to get a sample file.

Fill in the CSV file according to the following guidelines:

Required Information:

    • Name: Order ID.
    • Line-item quantity: Product quantity.
    • Line-item SKU: Product SKU.
    • Shipping Name: Recipient’s name.
    • Shipping Address1: Primary shipping address.
    • Shipping Address2: Secondary shipping address (if applicable).
    • Shipping City: City.
    • Shipping Zip: Postal code.
    • Shipping Country: Country.
    • Design front URL: Front design link.
    • Design back URL: Back design link.
    • Mockup front URL: Front mockup link.
    • Mockup back URL: Back mockup link.
    • Check valid address: Validate shipping address.

CSV File Entry Guidelines:

    • Name: Enter the order ID from your sales platform to ensure synchronization for better management.
    • Orders with multiple products:
      • Each product should be on a separate row.
      • Copy details from the first row for subsequent rows, modifying only the following columns: Line-item quantity, Line-item name, Line-item SKU to group all customer purchases under one order ID.
    • Multiple product orders:
      • All fields must remain the same, except for the columns: Line-item quantity, Line-item name, Line-item SKU, Design front URL, Design back URL, Mockup front URL, Mockup back URL.
      • If some products in the order contain missing or incorrect information, the system will prioritize the complete product information. If no product contains complete information, the order will be marked as Incompleted for further correction.

Step 3: Upload the completed CSV file.

    • Click Import, select the completed CSV file, and click Open to upload it.

    • Once the CSV file is successfully uploaded, go to Import History in the menu or click Check log to access the import history.

    • Pending status means the system is reviewing the file, which usually takes about 30 seconds. Once completed, the status will update to Done.

    • You can review the uploaded CSV file details by clicking its name to check: order creation time, quantity, product names, alerts, and errors (if any).

Step 4: All orders created using the CSV file will be displayed under All Orders.

    • Select one or more orders, then click Pay to complete the payment. Once paid, the order will be sent to production.

1.4. Creating Orders via API

In this guide, we will show you how to create orders using API through the Postman API software.

Step 1: Download and Install Postman.

Go to the official Postman website and download the Postman API software to your computer.

Step 2: Enter the order information in Postman.

After installation, open the Postman software. Enter the order information as detailed in the guide here!

Our documentation provides detailed instructions to make the order creation process via API easier. You will need to enter information such as:

    • Recipient information (name, shipping address, email, phone number, etc.).
    • Design link and Mockup link.

Additionally, you will need to enter the API key from the BurgerPrints system. For details on obtaining your API key, please refer to the guide here!

Step 3: Send the order to BurgerPrints.

After entering all the order information via the API, click Send to submit the request. The Postman system will return the order information, including the order ID. Copy this ID to check the order in the BurgerPrints system.

Check the order approval status in the Import history section.

Step 4: Edit (if necessary) and pay for the order.

    • Go to the All Orders section to edit or pay for the order.
    • Select the order that needs processing and proceed with the next steps to complete it.

If you encounter difficulties or errors during the API order creation process, please contact our Support team for assistance.

General Notes

Sellers can check the order status information in the All Orders section, where:

    • All: Displays all created orders.
    • Incompleted: Orders with errors, missing information, or incomplete.
    • Authorized: Orders confirmed and waiting for payment to continue processing.
    • Unpaid: Orders with complete information but not yet paid.
    • Paid: Orders that have been paid.
    • Processed: Orders being processed for production.
    • Shipped: Orders that have been shipped.
    • Cancelled: Orders canceled at the seller’s request.

2. Viewing Import history

Import history is a feature that allows users to review orders that were created via CSV files or imported through APIs from sales platforms. To view your order import history, follow these steps:

Step 1: Go to the Logs section and select Import.

Step 2: In the Import History interface, you’ll see a list of uploaded CSV files or API imports, along with details such as upload time, template used, and status. Click on the corresponding file name to view its details.

Additionally, you can take the following actions to make filtering and tracking easier:

    • Click All Time to view the order import history in chronological order.
    • Click All Status to check the processing status of each uploaded file.

3. Syncing Orders

Orders from your online store will automatically sync with the BurgerPrints system after successful integration. 

Orders are usually synced approximately one hour after integration. Please refer to the Integrations Archives section to learn how to integrate with your sales channel.

4. Duplicating Orders

To create a new order similar to an existing one, you can save time by duplicating it:

Step 1: Log in and go to the Orders section.

Step 2: Find the order you want to duplicate and click the Duplicate icon to start creating a new order.

Step 3: After clicking Duplicate, you’ll be directed to the Products interface. Update the new order’s information, then click Save to return to the Orders page and click Pay to complete the payment.

5. Exporting Orders

To export order data to an Excel file, follow these steps:

Step 1: Go to the Orders page and select one or more orders you want to export.

Step 2: Click on Export. The system will display options for you to choose the format and range of orders to export to an Excel file based on your needs.

You can flexibly choose how to export: selected orders, all orders on the current page, all orders in the system, or filtered by a specific date range.

Step 3: Click Export orders to export the Excel file.

The downloaded Excel file will contain full details such as tracking numbers, order status, shipping information, recipient details, product information, costs, and other related data.

6. Managing Orders

To manage orders on the system, you need to access the Orders section. Here, you can monitor and manage all created orders and view the status of each one.

The order tags in the “Orders” section are defined as follows:

    • All: All orders that have been created.
    • Incompleted: Orders created in the system but contain incomplete or incorrect information, requiring user updates before payment.
    • Authorized: Orders placed using the seller’s payment gateway. Sellers are required to pay the production costs to BurgerPrints.
    • Unpaid: Orders waiting for payment by the seller. Sellers can choose to pay for all orders at once or pay individually.
    • Paid: Orders that have been successfully paid.
    • Processed: Orders currently in production.
    • Shipped: Orders that have been shipped.
    • Cancelled: Orders that have been successfully refunded by the seller. Users can cancel unpaid orders. If already paid, cancellation is only possible within 2 hours without a fee. If in production, users must contact support, and fees may apply depending on the case.

The table below displays various columns such as Date, Order ID, Customers, and more, with the following meanings:

    • Date: The date when the order was placed and recorded in the system.
    • Order ID: A unique order identifier (including seller ID, “CT” for customized product orders, incrementally numbered).
    • Customers: Information about the seller’s customers.
    • Reference: A custom order code set by the seller for easy reference (a secondary code to the Order ID).
    • Tracking: The shipping method of the order (including standard and express shipping).
    • Payment: The payment status of the order (including Unpaid and Paid).
    • Fulfillment: The production status of the order:
      • Unfulfilled: Not yet produced
      • Scheduled: In production
      • Fulfilled: Production completed
    • Amount: The total value of the order (buyer’s payment to the seller).
    • Cost: The production cost of the order (seller’s payment to BurgerPrints).

Additionally, in the order management section:

    • You can search for orders by date, store, or Order ID.
    • In the Sort section, you can choose to sort orders by earliest or most recent order date.
    • In the Columns section, you can select which columns to display based on your preferences. Available columns include Date, Order, Customers, Reference, Tracking, Payment, Fulfillment, Amount, and Cost.
    • Export: This section allows you to download an Excel file of placed orders. You can customize the export by date range, page, etc.
    • More actions: This allows you to upload SKUs, check stock status via Check Our Stock and view the Fulfillment Policy.

Additional features:

    • Quickly search for orders by creation date, store, or Order ID.
    • Sort the order list chronologically: from newest to oldest or vice versa.
    • Customize the display of columns in the order list based on your management needs.

With these features, you can easily access and monitor all order information created on the BurgerPrints system, helping you optimize order management and processing efficiently.

7. Contact Support Team

If you encounter any difficulties while using the service, you can contact the BurgerPrints support team through the following channels:

Don’t hesitate to reach out to the BurgerPrints support team whenever you need assistance! We are always ready to assist you and help ensure your orders run smoothly.