Guide to Processing Orders with Custom Shipping Labels (Order with Label)

BurgerPrints offers fulfillment services for POD Sellers on e-commerce platforms such as TikTok Shop, Poshmark, and Walmart, with the “Order with Label” option – allowing Sellers to use their own shipping labels. This solution helps Sellers expand sales channels, leverage existing brand recognition, while ensuring stable production and delivery timelines to enhance the customer experience.

Currently, Sellers can create Order With Label orders in three ways:

• Create manually
• Upload via CSV file
• Create via API

1. Manual Order with Label Creation Guide

Step 1: Log in to the BurgerPrints system and select the Orders tab in the left menu.

Step 2: On the Orders page, click Label Order.

Step 3: On the Create Order screen, click Add custom product to add a new product to the order.

In the Product Info section:

• Click on Base to select the product type.
• Choose the Production Location.
• Select the Color and Size.

Under Upload your design: upload the front and back designs.

Under Upload your Mockup: upload the front and back mockups of the product.

Once uploaded, the images will be saved in the Media section.

Tick the box “You are solely responsible for your mockup files” to confirm responsibility for the mockup files, then click Save.

If you only have mockups and want to use BurgerPrints’ design support service, please refer to the guide for creating orders using the Design Support service.

Step 4: In the Products interface, input the production quantity and view the detailed pricing. You can edit products (pencil icon), delete (trash bin icon), add new products with Add custom product.

Step 5: Enter Shipping Label information (required). Please carefully check the label content before uploading to ensure accuracy.

• Store: select the warehouse managing the order.
• Reference order: enter your custom order ID for easier tracking later.

After filling out all fields, click Save to save the order.

Step 6: To proceed with fulfillment, you need to make payment. Select one or multiple orders, then click Pay to process payment and start production.

2. Creating Order with Label via CSV File

Step 1: Access the BurgerPrints system and select Orders in the left menu.

Step 2: On the Orders interface, click Import.

Step 3: Choose “store fulfil”l, then under the BurgerPrints logo, click Download example CSV to get the sample file.

Step 4: Fill in the information as instructed in the CSV file.

Required information includes:

• Name (custom order ID)
• Line-item quantity
• Line-item SKU
• Design front URL
• Design back URL
• Mockup front URL
• Mockup back URL
• Shipping label file (image link in .png)

Notes:

• For orders with multiple products: each product should be in a separate row. Column values should be identical, except for quantity, SKU, design/mockup.
• If an order has some items missing data and others with full data, only complete items will be processed. If all are incomplete, the order will be marked “Incomplete”.
• Only image files in .png or .jpg formats are accepted for design and mockup uploads.
• For CSV files with 7+ rows, the system will process design links, customer address, etc., and notify via email once the order is successfully added.
• Design links must meet the exact dimensions specified in the SKU file (150 DPI).

Step 5: After filling out the CSV, upload it by clicking Import, selecting the file and clicking Open.

After upload, click Check log or view under Import history.

Here, you’ll see:

• Pending: processing, wait about 30 seconds.
• Done: processed.

Click the file name to view order details, creation time, products, quantity, and error messages (if any).

Step 6: After review, all orders will appear under All Orders. Select and click Pay to proceed with payment and production.

Order statuses in All Orders include:

• All: all orders
• Incompleted: orders with errors or missing data
• Authorized: orders paid via seller’s payment gateway
• Unpaid: complete orders not yet paid
• Paid: paid orders
• Processed: in production
• Shipped: shipped orders
• Cancelled: orders canceled upon request

3. Creating Order with Label via API

Please refer to the detailed API integration guide [here]!

Note: Shipping information is not mandatory, but Shipping Label is required.

Technical Details:

• Method: POST
  
• Content-Type: application/json

Attribute	Type	Description	Required
shipping_name	string	Name of customer receiving the product	no
shipping_address1	string	Address line 1 of customer	no
shipping_address2	string	Optional address line 2 of customer	no
shipping_city	string	City of customer	no
shipping_state	string	State or province where the customer resides. Required for US only.	no
shipping_zip	string	Zip code or postal code of customer	no
shipping_country	string	ISO3166 country code	no
shipping_email	string	Email address of customer	no
shipping_phone	string	Phone number of customer	no
shipping_label	string	URL of shipping label file	yes
shipping_tracking_number	string	Tracking number in shipping label file	no
shipping_provider	string	Shipping provider	no
ignore_address_check	true/false	See * Address Verification	deprecated
reference_order_id	string	Your custom field to help you match Burgerprints order to your internal order	yes
shipping_method	string	standard or express. Default is standard	no
callback_url	string	Url for receiving order update notify. We will send it when the order has the tracking number. See * Webhook body and See all our carrier list	no
sandbox	true/ false		yes
api_key	string	Your api key get on dash.burgerprints.com	yes
items	string	Array of order items	yes
catalog_sku	string	Go to https://docs.google.com/spreadsheets/d/1KZn0WR6gaSAsX4YLDK-7pjA_3QiDJXHQ7a2gMirHXco/edit?usp=sharingto check SKU of each products	yes
design_url_front	string	URL of front product design	yes
mockup_url_front	string	URL of front product mockup	no
design_url_back	string	URL of back product design	no
mockup_url_back	string	URL of back product mockup	no
quantity	number		yes

If you need further support during the process of creating or handling orders using the Order with Label option, please contact the BurgerPrints Support team for timely consultation and assistance.