Commitment to Order With Label From Denali Fulfillment Center of BurgerPrints

1. Commitment

BurgerPrints commits to a Tracking Active rate of 90% within 3 business days (P+3) from the payment date for orders under the Order Label category using Denali Fulfillment Center.

In this case, P+3 refers to the time from Payment +3 business days, excluding Saturdays, Sundays, and pre-announced holidays. P+3 is calculated precisely to the minute from the successful payment time according to Eastern Standard Time (EST) up to 3 following business days.

2. Compensation

Understanding compensation

If the committed tracking activation rate of 90% is not achieved, BurgerPrints will compensate the Customer as outlined in section 1.

Specifically:

• • For orders that fail to meet the commitment, BurgerPrints will compensate 100% of the order value paid on BurgerPrints, while continuing to produce and ship the order to the destination address.
  • The commitment rate is 90% of orders on the account within the calculation cycle, activated with a tracking number within or under 3 business days from the payment time, excluding Saturdays, Sundays, and pre-announced holidays. If this rate is below 90%, all orders delayed beyond the commitment on the account will be subject to the compensation policy.
  • The non-commitment rate represents the risk portion that BurgerPrints is exempted from within an accepted ratio by the Seller, which is 10%. Thus, if the tracking activation rate on the account during the calculation cycle is 90% or higher, the delayed activation orders will not be eligible for compensation.

Exclusions from commitment

Compensation does not apply to orders requiring changes, label file confirmations, design changes, items returned due to copyright violations at certain Fulfillment centers, ect…during processing.

To ensure stringent production times, compensation does not apply to orders multiple items with 6 or more items.

3. Calculation cycle and compensation refund time

Compensation calculation cycle

The calculation cycle is applied according to the calendar month, from the 1st to the 28th, 29th, 30th, or 31st, depending on the month cycle. Accordingly, within 3 business days from the last day of the month, BurgerPrints is responsible for aggregating data, determining the order error rate, and applying the compensation formula to orders violating the commitment. The report will be sent to the Seller for review and confirmation according to the policy outlined in this document.

Compensation refund time

For orders eligible for compensation as agreed, after customer confirmation, BurgerPrints will issue the compensation within the next 3 business days. 

The compensation amount is credited to the B-wallet for fulfilling services on BurgerPrints and cannot be converted to cash or withdrawn to other payment accounts.

4. Committed products and services

The commitment applies to all products under the Order Label category using Denali Fulfillment Center products when the order is paid.

Currently, Order Label has two Fulfillment Centers, Grand and Denali, but only the Denali fulfillment center is subject to this commitment. This means BurgerPrints has pre-configured priority production combined with priority shipping methods, optimizing all stages to ensure the order meets the strict shipping activation rate within the required time frame of the sales platforms at Denali factory.

5. Service fees

For Sellers using Order Label service at Denali Fulfillment Center, BurgerPrints charges a fee of $1 per item. This fee covers priority production and shipping activities, including label costs.

In this case, the costs are calculated on the order as follows:

• • Base cost: Cost of blank and printing on a specific item
  • Handling fee: $1 is understood as the cost of priority production and shipping per item in the order

To ensure priority shipping operates correctly, BurgerPrints only accepts and is responsible for orders using USPS shipping labels, including USPS Ground Advantage, USPS Priority, USPS Priority Express services.

6. Order payment and cancellation

Order Payment

The Sellers need to pay for the order before 17:00 (GMT+7) to ensure the order is checked and put into production according to US time zone.

The Sellers must manually process payments (instead of auto payment) if ordering between 15:00-17:00 (GMT +7) to ensure the order is paid immediately.

Order Cancellation

To meet quick production requirements, BurgerPrints will reject any order cancellation requests after payment.

Orders requested for information modification will be excluded from the compensation list if responsibilities arise.

7. Refunds and replacement orders

In the event of post-receipt errors, BurgerPrints only applies the refund policy for the order. The replacement order policy with a new tracking number does not apply.

For orders refunded due to delayed tracking activation, BurgerPrints is exempted from compensation for post-receipt errors for that order.

8. Responsibilities

Responsibilities of BurgerPrints

• • BurgerPrints is responsible for ensuring rapid production and shipping activities to meet the initial shipping status activation commitment within 3 business days from the Seller’s successful payment for the order.
  • BurgerPrints is responsible for fulfilling the 100% order value compensation commitment if the requirements described in sections 1 and 2 are not met.
  • BurgerPrints is responsible for providing statistical data on order processing immediately upon customer request. Refunds are processed based on mutually confirmed accurate data, and the Seller will receive a refund to their B-wallet.
  • BurgerPrints is not responsible for delays or failures due to force majeure or uncontrollable situations during delivery by the shipping label type or shipping service the seller purchased on another platform.
  • BurgerPrints reserves the right to refuse priority services if the customer does not provide detailed sales projections or forecasts for potential volume spikes during the collaboration.

Customer responsibilities

• • The Sellers are responsible for selecting the correct product services, loading funds, and processing payments as required in sections 4 and 5 to benefit from the commitment policy.
  • The Sellers must understand the cancellation, refund, and replacement production policies mentioned in sections 6.2 and 7.
  • The Sellers must comply with order receipt policies regarding copyright-infringing designs and shipping label formats as required by BurgerPrints.
  • The Seller are responsible for clarifying order requirements during sales periods or providing clear feedback when contacted for support by the Account Manager or Sales team. This ensures that BurgerPrints and the Sellers can best prepare for rapid production for this service.

If you have any questions, feel free to reach out via BurgerPrints – Speed and Stability POD Fulfillment for prompt support from our team!