Call us: +1 (305) 547-9909 (9am - 5pm EST, Monday - Friday) / Email:

Frequently Asked Questions

I. For Customer

1. What is the shipping cost?

2. How long will it take to ship my order?

Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-21 business days.

International orders may take an additional 1-2 weeks.

Please note that delays with the carrier may occur that fall beyond our control.

3. Size Guide

4. What is the status of my order?

5. My orders is past the estimated delivery time.

6. Why is my tracking information not working?

7. Changes to order.

8. Order cancellation.

9. Refund or Exchange.

10. Didn't Receive Confirmation Email.

11. How do I contact customer support?

12. What's product material?

II. For Seller

1. How to

2. When I can request for payment?

3. How the payment should go?

4. What is the tax I have to pay?

5. What if I want to get paid in other currency?

6. What should I do to secure my account?

7. Can I add my team member to the account?

8. How to contact Affiliate Manager in case I need help?

9. What is a takedown request?

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